The current customer-centric business models demand faster, first-rate customer service wherever and whenever required. Otherwise, the chances are likely that customer may switch to your competitor. With the sudden rise in comprehensive CRM solutions supported by high-quality communication, it has become possible to do more in less time.
One of the critical issues faced by businesses especially, the contact centers – call abandonment considerably reduces the business productivity. Recent emergence of automated telephone system predictive dialer has enabled drastic improvement in customer satisfaction rate. It can be quoted as a selling system which helps to make more money in less time. So, if you are planning to start a contact center that quickly adapts to business needs then predictive dialer is the one-stop solution:
1. No More Fumbling with Phone Numbers
Noting down the required number and feeding them in your phone creates an unnecessary fuss. Swipe dialer feature in predictive dialer is the ultimate solution for this. It allows you to just swipe and click on any contact number displayed on-screen and instantly dials that number. No more toggling with the numbers and getting gripped around such mundane tasks.
2. Quick Connection with the New Customers
For cold calling and prospecting, its power dialing feature can be used. Making contact with the new customer is easy as it picks up the first phone number on the list. If the called person is busy, the call automatically hangs up directing the call to next person on the list. The desired script displayed over the software can be read out by agents as required.
3. Email Integration for Faster Customer Response
Just by clicking the requisite email address, predictive dialer enables you to send any pre-recorded message of voicemail or answering machine. This avoids the repetition of messages and saves time by eliminating the need to type the entire message again and again. By using reminder calendar, you can easily set a call back for the desired customers, which helps to save a lot of time.
4. Automated Marketing Campaign Set-up
Predictive dialer’s capabilities allow dynamically create, alter and stop campaigns and adjust its pace as well. It enhances the overall contact center efficiency by automating the process of outbound campaign set-up. Administering outbound campaigns dramatically enhance the campaign bottom-line by skipping the busy, disconnected and no-answer calls. And for these customers, a voice message can be left on answering machines.
5. Setting Up Time Zone Restrictions
On the basis of the area code of dialed number, predictive dialers intelligence allow arranging calling time frames as suitable to the respective time zones. On setting up the numbers for specific time zone, calls can be further pushed to be called later. By bending the numbers as per suitability, connectivity rate and thus, the overall performance of contact centers can be improved.
6. Reduced Agent Idle Time
Predictive dialers’ algorithm is set-up in such a manner that it automatically routes the call to the desired agent as per availability of the agent. There is usually a time lag between the first call handled and another call. Predictive dialer reduces this time lag by initiating the dial-up of a number before completion of the prior call. This enhances the productive engagement time of the agent. So, a greater number of calls can be answered in less time and increases the overall agents’ engagement time over the call.
Wrapping it Up
Taking the crux of the matter doesn’t matter you sell financial products, insurance, real estate services, health products or mortgages; predictive dialers help to serve business requirement of all conveniently. Proactive response to customers can maximize the business performance and profitability.